Riecotel partnerships has revolutionized the Consumer & Industrial Equipment (CIE) service business in Africa to become the continental leader in the electronics and telecom hardware service industry. Riecotel has in-depth experience with in-region, high-volume CIE test, repair and logistics programs. Our ability to establish world-class regional Hubs and Super Hubs gives our customers better control of their assets, eliminates transportation fees and dramatically enhances service levels and product availability.
Additionally, many OEMs have certified Riecotel’s operations and test systems to perform in and out-of-warranty test and repair services. Our extensive CIE technical expertise helps provide our customers comprehensive in-region and integrated solutions. We offer high-quality, web-based control and management for all test, repair and logistics activities.
Managed services are designed for clients on an individual basis: we create the service around your precise needs and service levels. Our managed services typically include stockholding, instrument recall, inventory, support and access to online smart tracking and management.
We can undertake stockholding and management of your inventory – our customers provide the stock, and we hold it ready for use. This enables us to provide replacement items to you before yours run out, or when they are in need of repair – meaning no one in your organization is without equipment. We can tailor this service to your needs – advising which items to hold, based on your equipment inventory.
No need to worry about when equipment is due for calibration or certification – we can tell you, in advance, when instruments are due.
We can provide a full inventory service to register, track, locate and value exactly the equipment you have – saving you the time and cost of creating and maintaining an inventory.
We can provide technical support, via telephone or e-mail, on supported equipment. (Support provided as per service level agreement to all customers, between 9am and 5pm, Monday to Friday.)
We partner with insurance companies to ensure that all asset under our management are insured against common risk that result into partial or total loss of the equipment.
We provide a range of online services to make it easier for customers to view their calibration history and download certificates. Our secure online customer zone provides customers with information at their fingertips: access to all certificates, test results and service reports. Customers can find what they want quickly, searching by serial number and date
And we exist to help you do your job as well, with flexible and complete lifecycle support solutions for your entire test & tooling inventory.